• At all times - at all stages

    Early in the decision-making process for CampusNet®, during implementation, and in daily operation, consultants and experts from Datenlotsen and our partners work with and for you on all topics and in all phases..

  • At all times - at all stages

    Early in the decision-making process for CampusNet®, during implementation, and in daily operation, consultants and experts from Datenlotsen and our partners work with and for you on all topics and in all phases

Our services

We have developed service offerings for DataLoten customers for the most important phases, based on 25 years of experience in dealing with CampusNet® in educational organizations. These offerings are comprehensive and constantly expanding

At the beginning: The decision phase

You have an educational offering and want to improve administration. Our software can help with that. We provide information on the opportunities and risks of purchasing.

We don't sell anything. We want to help with purchasing. Our offer for this phase includes three formats.

First inspiration online

Get to know the scope and performance profile of our products related to your needs in an online session..

Insights from the workshop

Work with us for six hours in an on-site workshop to define your goals, scope, potential, and challenges of a potential project.

Experience from the ecosystem

We connect you with customers and partners who can provide an independent perspective on successes and experiences, challenges, and achievements within the ecosystem.

On the way: Go Live 

You have decided to use CampusNet® or CampusNet Corporate in the future. Now there is only one goal: go live!

On the way there, it's about data, processes, coordination, configurations, but above all about people who are facing changes in their daily work. Our partners and we will walk this path with you. Maybe it won't be smooth, but together we will successfully manage it!

Two implementation models allow you to determine which role you and your colleagues want to take on this journey.

Frei Haus mit Optimierung vor Ort

We deliver solutions to your organization step by step - preconfigured and optimized for your existing data, which we and our partners will promptly capture.

Afterwards, you optimize the pre-configuration and manage the data migration. We take full responsibility for the implementation from start to finish, to achieve your goal quickly.

In Eigenregie mit Anleitung

In this model, you take the lead. You work out the basics of the software, get to know its adaptability and control the breadth and depth of automation.

On the way, you have access to a comprehensive catalog of support: introductory workshops, e-learnings, experienced experts to help with configuration, interface creation, data migration, or the construction of adjacent systems.

Arrived: the solution in practice

The milestone of the Go Live is behind you, and you are now using CampusNet® or CampusNet® Corporate in your daily operations.

You now know the software, its benefits, and its challenges. We provide you with qualified practical support, and if you wish, we can also connect you with other experts to exchange knowledge and learn from them. All of this is supported by our support and community offerings.

We offer our customers:

  • Updates and maintenance
  • Alignment of technical infrastructure
  • Support requests for critical incidents and technical issues
  • Individual contact persons even after go-live
  • Exchange of best practices between universities in our user community
  • Trainings
  • Current news updates

New stages: expansion 

A software is never finished, its implementation and operation always reveal new needs. Your criticism and improvement suggestions are welcome and demand tailored solutions.

An expansion in operation can mean introducing new modules, connecting additional upstream and downstream systems, creating more clarity through process and organizational changes, or simply optimizing your application practice.

Our special team accompanies these new stages in a targeted manner. The experts master the blend of application practice and bold renewal. We coordinate each step precisely with you. Our range of services includes:

  • continuous support with fixed contacts
  • information on current trends in technology, security, and educational offerings
  • presentation of new modules and components
  • information on partners and services in the data pilot ecosystem
  • inspiration for digitization
  • presentation of exciting trend topics

Our solutions

Contact

  • Telephone: +49 (0)40 27 09 68-0
  • E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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